1. Introduction
This Privacy Policy explains how Dobby’s Web Solutions LTD collects, processes, and protects personal data. We comply with the UK GDPR and the Data Protection Act 2018.
2. Who We Are
Dobby’s Web Solutions LTD
ICO Registered — ZB816045
Data Controller for this website and all associated services.
3. Contact Information
General enquiries: info@dobbysweb-solutions.co.uk
Data Protection Officer (DPO): robertowner@dobbysweb-solutions.co.uk
4. What Data We Collect
- Your name
- Email address
- Service-related information
- Messages you submit via our contact form
- Technical data like IP address for security and analytics
5. How We Collect Data
- Directly from you via email or web forms
- Automatically through cookies and website analytics
- Through account and service usage
6. Why We Use Your Data
- To respond to enquiries
- To provide services you request
- To maintain security and prevent abuse
- To comply with legal or regulatory obligations
7. Legal Basis for Processing
We process data under the following lawful bases:
- Legitimate Interest — responding to enquiries, providing support
- Contract — managing active services
- Consent — when voluntarily contacting us
- Legal Obligation — tax, security, and compliance
8. How Long We Keep Your Data
- Enquiries: up to 12 months
- Customer account data: 30 days after cancellation
- Invoices & payment records: 6 years
- Marketing consent: up to 2 years unless withdrawn
- Cookies & analytics: up to 1 year
9. Sharing Your Information
We only share data with trusted service providers where necessary.
We never sell personal information to third parties.
10. Security Measures
- Encrypted storage where possible
- Access controls and authentication
- Regular secure backups
- Security and abuse monitoring
11. Your Rights Under UK GDPR
- Right to access your data
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to lodge a complaint with the ICO
12. How to Exercise Your Rights
Email our DPO at:
robertowner@dobbysweb-solutions.co.uk
13. Complaints
You may contact the Information Commissioner’s Office (ICO) if you believe your rights have been violated:
https://ico.org.uk