1. Our Commitment
Dobby’s Web Solutions LTD is committed to protecting all personal data we collect, process, or store. We follow the UK GDPR, the Data Protection Act 2018, and all ICO requirements.
2. ICO Registration
We are officially registered with the Information Commissioner’s Office (ICO).
Registration Number: ZB816045
Registered Organisation: Dobby’s Web Solutions LTD
3. Data Protection Officer (DPO)
Mr Robert Reynolds
Email (GDPR only): robertowner@dobbysweb-solutions.co.uk
4. What Personal Data We Process
- Name
- Email address
- Service information and account data
- Communications sent by email or web forms
- Technical information (IP, browser type for security logging)
5. Why We Process Your Data
- To respond to enquiries
- To provide services you request
- To comply with legal requirements
- To improve website security and performance
6. Legal Basis for Processing
We process personal data under:
- Legitimate Interest — providing services and responding to enquiries
- Contract — when providing paid services
- Consent — for contact forms or optional communication
- Legal Obligation — tax and compliance purposes
7. Your GDPR Rights
- Right to be informed
- Right of access (request your data)
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to complain to the ICO
8. Retention Periods
- General enquiries: up to 12 months
- Customer data: 30 days after cancellation
- Invoices & tax records: 6 years (legal requirement)
- Marketing consent: 2 years unless withdrawn
- Website cookies & analytics: up to 1 year
9. How to Make a Data Request
You may request access, correction, deletion or restriction by emailing:
robertowner@dobbysweb-solutions.co.uk
10. Complaints
If you believe your data rights have been violated, you can complain to the ICO:
https://ico.org.uk